A) Justification required to travel with a free escort
To take advantage of the free escort privilege, the person with the
disabilities must present, for each trip, a valid card from a recognized
association or institution for persons with disabilities or present a
recent letter (max. 9 months), signed by a physician and stating that
the person cannot tend to this/these personal needs:
Assistance with:
In the case of “Permanent” disability, we can accept the same
doctor’s note stating that the condition is permanent (no need to renew
it every nine (9) months), as long as it indicates that the individual
meets one of our 3 requirements for an escort – help with feeding,
administering medications or assistance in the washroom.
B) Responsibilities of the escort
The escort must be able to assist the person with the disabilities and
look after all the necessary arrangements and tend to the personal needs
and well-being of the person with disabilities through the entire trip.
In the case of a person using a wheelchair, at stations without a
mechanical lift of level platform, the escort must also be able to
assist in entering and detraining at such station. See Train access to
customers in wheelchairs for more details.
C) Service Animals
In additional to a human escort, a person with disabilities may also be
accompanied by a service animal (seeing eye dog, etc.) certified to have
been trained by a professional instructor for increasing the autonomy of
the person with disabilities. A passenger may be accompanied by both an
escort and a service animal without any additional expense. They are the
only animals admitted in the car. All the other animals must travel in
the luggage car.