CNPA

CN Pensioners Associations, Inc.

Free Freight Orders

Free freight orders for movements within Canada may be granted to all eligible employees and pensioners. The Company assumes the costs associated with these privileges.
 
Free Freight Orders are granted to:
  • employees transferred by the Company,
  • employees exercising their seniority rights,
  • pensioners, and
  • surviving spouses of eligible pensioners/employees.
Free Freight Orders are issued for:
  • permanent moves only;
  • a minimum of 10,000 pounds of household effects;
  • an automobile associated with the permanent move;
  • use over CN lines;
  • a maximum of two orders during the combined lifetime of a pensioner and surviving spouse.
Free Freight Order process for eligible active CN employees:
 
Free Freight Orders are granted to active employees transferred by the Company or exercising their seniority rights and are handled by CN Pass Bureau (Mercer). Note: Moves covered by the Employment Security agreement ARE NOT handled by the Pass Bureau.
  • Employees must apply through their supervisor. The employee and supervisor fill out the Free Freight Order (FFO) form or Free Freight Automobile Order form and fax or mail it to the Pass Bureau: P.O. Box 8111, Montreal, Quebec H3C 3N3, fax: 514-284-7488.
  • The Pass Bureau (Mercer) issues a FFO number and sends the request by fax to the CN Customer Support Centre (CSC).
  • Employees call the CSC at 1-866-9CN-RAIL (1-866-926-7245) to order their boxcar and get any other assistance related to the move. Note: If the CSC does not have the FFO number, they will contact the Pass Bureau to find out if a request is being processed.
  • Employees crate their household effects (minimum of 10,000 pounds excluding car, i.e. about five rooms), transport them to/ from the railway siding and place/remove them in/from the boxcar, all at their own expense (containers are not arranged or paid by CN).
  • Employees should purchase insurance if they wish to insure the goods being transported, as they are not insured. CN is not responsible for loss or damage.

Free Freight Order process for pensioners and surviving spouses of eligible employees/pensioners:

CN pensioners and surviving spouses of eligible employees/pensioners are entitled to two permanent moves during their combined lifetime (FFO's granted as eligible active employees do not count).

  • They must mail or fax a letter or the Free Freight Order form or Free Freight Automobile Order form to the Pass bureau, P.O. Box 8111, Montreal, Quebec H3C 3N3, fax: 514-284-7488 or call the pensioners' toll-free number: 1-800-361-0739.
  • Other steps are the same as for eligible active CN employees.


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