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Update for VIA Pass Holders

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For information about the VIA Pass and/or to replace your card, please call the CN Pension & Benefits Administration at 1-800-361-0739.  Visit the VIA Rail site to book a trip.

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Identified Issue:

  • Some passes no longer work within the new VIA reservation system

  • Some old passes have initials instead of full first names

  • VIA reservation system no longer accepts initials (November 2023)

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Guidance:

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For VIA pass holders who intend to travel, check their VIA pass and do the following:

  • If the pass contains both the full first and last name of the pass holder, no action is necessary, and travel can be booked using VIA’s online system;

  • If the pass contains only initials, contact CN Pension & Benefits Administration (1-800-361-0739) at least 4 weeks prior to travel to have a new pass issued.

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For those who do not intend to travel or if their current pass has the full spelling of their first and last name, no action is required.

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It is the member’s responsibility to create an online profile with VIA, and members should contact VIA customer service for any online issues at 1-888-VIA-RAIL (1-888-842-7245)

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